Policies
Sick Policy
If a client is sick, they must call/text to indefinitely cancel their appointment; even the morning of. The deposit won't be refunded, as the time reserved and materials bought for the appointment cannot be returned. But the deposit is transferrable for up to 30 days from the originally scheduled appointment.
This policy is to ensure the health and safety of the service provider and others in their work environment. If a client shows up to their appointment and is admittedly sick, they will be denied service, charged the no show fee and will be banned from rebooking.
Late/No Show
In the event a client is running more than 15 minutes late for their appointment, the client must communicate with their service provider if they still intend on being present for their appointment to avoid being charged the no show fee. If the client is more than 30 minutes late, the service provider will decide if the service scheduled can still be performed despite a later start time than scheduled. If the service can still be performed, the service cost will reflect the time the client was not present for the appointment after the 15 minute grace period.
In the event the client no call/no shows their appointment, the client will be charged the no show fee according to the service when booking. Clients that no call/no show will not be permitted to rebook.
Service Guarantee
All services are guaranteed for 7 days after the service date. If in the event there is a noticeable inconsistency in the service received, the client is responsible for reaching out within 7 days of the appointment date for a complimentary adjustment. This does not apply if a different final result than originally discussed is desired after the original appointment.
Refunds/Service Adjustment
Services are non refundable, but are guaranteed an adjustment appointment if the originally promised end result was not satisfied by fault of the service provider. *
*service provider is not at fault for clients’ inability to keep or stay the full duration of the service, time management/scheduling issues on the clients’ end, clients' inability to follow aftercare instructions, or clients’ dishonesty of color/chemical hair history resulting in undesired service outcome. Upon requesting an adjustment appointment, client may be required to provide a receipt or photos (not screenshots) of aftercare products used, or to bring aftercare products used at the adjustment appointment.
Minors/Children
Due to the small working space that Libre Hair Studio currently is, I will not be accepting new client requests for persons 17 years old or younger at this time. Nor are children/minors permitted to accompany clients for the duration of their appointment.
Right to Refuse Service
The service provider/business reserves the right to refuse service to client for the following reasons: head lice, sickness/flu/virus, transmittable fungal infection (such as ringworm), open sores on the scalp, displaying inappropriate behavior, disrespecting service provider’s time by no call/no showing or consistently late canceling appointment(s), refusing to comply with policy in any way, service provider's inability to perform service due to lack of experience or interest, or any non-discriminatory reason to refuse service.