Policies
Booking
New clients are required to fill out the New Client Intake Form before booking an appointment.
Clients are required to have a card on file in order to schedule an appointment. Pending appointments are not guaranteed until Leah accepts the appointment on her end. You will receive a confirmation via the provided contacted information if your appointment request was accepted or denied.
Cancellations
A minimum of 24-hours notice is required for all cancellations or reschedules. Failure to provide such notice will result in a 50% charge of the service scheduled, as a Cancellation Fee. No Call/No-Shows will be charged 100% of the scheduled service cost, as a No Call/No-Show Fee
These fees are charged to ensure the Leah and Libre Hair Studio are properly compensated for their travel and preparation expenses, as well as the potential lost income of not being able to service another client for that appointment time slot.
Late Arrivals
Clients that arrive more than 15 minutes late may need to be rescheduled if Leah cannot finish the service within her immediate availability or the time allotted for the scheduled appointment. You may be considered a no show and subject to the No Call/No-Show Fee, which is 100% of the scheduled service to cancel or reschedule on the day of their scheduled appointment.
If Leah can complete the service despite your late arrival, you may be subject to paying for the lost time according to their hourly rate if you're late by 30 minutes or more.
I strive to keep appointments on time in respect to all of our clients. I'm very understanding and empathetic to circumstances that result in the need to cancel or reschedule last minute. However, understand that the I lose income if my client doesn't come to their appointment or doesn't arrive on time. So please be communicative with me and respectful of my decision if I choose to enforce salon policies.
Refunds
I want you to LOVE your look! If you are unsatisfied with your service, please contact me within 7 days of your service date and I will get you scheduled ASAP for an adjustment. I do not offer refunds on services as the time and products used for the service cannot be refunded.
Product refunds are accepted within 14 days of purchase with proof of purchase. Product must be unused or defective in order to qualify for a refund.
Health
If you are feeling unwell, please cancel or reschedule your appointment, even if it is the day of. Clients that courteously provide notice will not be subject to any fees.
Clients that consciously choose to arrive with obvious cold/flu-like symptoms will be asked to leave and may be subject to a fee that equates to 100% of the scheduled service and refused service in the future. I take the health of our clients and staff at Libre Hair Studio very seriously.
If it is found a client is taking advantage of the forgiving nature of this policy, they may be subject to a fee that equates to 100% of the scheduled service(s) missed and/or refused service in the future.
Safety
I reserve the right to refuse service according to, but not limited to the following: head lice, sickness/flu/virus, transmittable fungal infection (such as ringworm), open sores on the scalp, display of inappropriate behavior, disrespecting service provider’s time by no call/no showing or consistently late canceling appointment(s), refusing to comply with policy in any way.
Children/Guests
To maintain a calm and relaxing environment, we kindly ask that only the client receiving the service attends the appointment. However, clients are welcome to bring an adult friend or family member with the Leah's consent in advance.
Children are welcome if they have a scheduled service. Minors 10-years-old and younger must have a parent/guardian present for the entire duration of the service. Minors 11-17 years old may be serviced without the presence of a parent/guardian if they sign our hold harmless agreement for services on minors.
Payment
Only card payments are accepted. Libre Hair Studio does not carry cash.
I usually do not require a deposit to schedule services unless the client has a history of repeat late arrival/cancellation or no-call/no-show.